Ice-Tec Support

Ice Tec Support Info Mat

Ice Tec Support Info Mat Schools, Colleges and Universities will soon be seeing Ice Tec’s name and logo alongside many other large established companies such as Gillette, Veet, Colgate, National Express, Greenpeace, 3M, The Football Association and NSPCC.
The Info Mat campaign has been established to encourage internet use within the National Curriculum and provide an information network ( that can support the entire education sector.

In 1998 a school liaison team was developed in order to ascertain how the internet was utilised within the education sector. There were several concerns expressed by head teachers, teachers and the pupils themselves, such as;

Teachers were keen to see how they could maximise the potential of the internet within the classroom. They were eager to establish an educational network of quality websites that would prove a powerful aid to the national curriculum;

Education authorities were concerned that students would access inappropriate sites, and felt that an approval and filtering system should be compulsory for internet use;

Auxiliary and administrative personnel were keen to use the internet to source product information and simplify their purchasing processes;

Most parties felt that too much time was spent surfing irrelevant websites obtained through general searches.

Info Mat has developed an information network to allow education authorities, teachers, pupils and parents to communicate through one forum. has been constructed in line with feedback directly obtained from all educational parties. Requests for information and resources has been diverse and covers a variety of subjects, therefore, major blue chip organisations as well as smaller businesses which specialise in these areas, have been asked to get involved. These will provide accurate and up to date information for all users.

The site has been split into four main categories; the classroom area, the playground area, the staff room area and the home time area.Ice Tec will feature heavily in the Entertainment motoring subsections.

All schools will receive a free promotional mouse mat featuring Ice Tec’s name and logo amongst other larger companies. This will create a massive impact and awareness for both Ice Tec and Ice Tec has also been asked to be involved in email marketing with Info mat.

Postage & Delivery Costs

Place your order for in-stock items up to 2.00pm Monday to Friday and subject to your credit card being authorised and barring system failure, we will despatch your goods the same day.

Any orders placed on Sat/Sun will be processed on Monday.

This is part of the standard delivery service associated with your order and is not a guaranteed service.

Deliveries can be made on Saturdays or express overnight for an extra premium.

Please call us on 01733 35816150 for pricing.

We advise you to ensure somebody be present at the delivery address since all items over £50 are shipped by courier and a signature will be required upon delivery.

Prices for delivery:

Mainland UK

0-1 Kilos - £2.50 (e.g. Cables & Accessories)

1-5 Kilos - £6.99 (e.g. Most Electronics or Multiple Accessories)

5-20 Kilos - £9.99 (e.g. Subwoofers & Multiple Items)

20-30 Kilos - £14.99 (e.g. Large Subwoofers & Enclosures)

30+ Kilos - £19.99 (e.g. Multiple Large Items)

Northern Ireland/Isle Of Man/Scottish Isles

0-1 Kilos - £2.50

1-5 Kilos - £14.99

5-20 Kilos - £19.99

20-30 Kilos - £29.99

30+ Kilos - £34.99

Republic of Ireland (2-3 Day)

0-20 Kilos - £19.99

20-30 Kilos - £29.99

30+ Kilos - £34.99

Please note:

We no longer offer a delivery service to the Channel Islands

When purchasing by credit card, automatic delivery of goods can only be made to the registered address of the credit card holder or an official work address. For security reasons this information will be computer matched prior to despatch.

Returning faulty products less than 30 days old

Dead on Arrival (DOA) Products - faulty within 30 days of purchase

When you receive an item which does not function, it may be that you are not sure whether the product is faulty, incompatible, or simply that you have not mastered how to use it yet. In these cases, the manufacturer of the product will be able to advise accordingly and may either get it configured, replace it directly, or refer you back to Ice Tec with a reference.

If we sell you an item which is faulty, you are legally entitled to a full refund or replacement but you must report it to us within 30 days of receipt.


Once a returns reference number has been received and a collection organised, please return the item to us intact with all packaging, manuals, accessories etc.

Returns tickets are valid for a 30 day period.

Items reported faulty outside of 30 days will be subject to manufacturer's warranty arrangements which may entail a repair being performed.

In some instances, we may ask you to contact the manufacturer directly in order to confirm there is a physical fault as we have found that some faults are configuration or compatibility issues. This in no way affects your statutory rights and is simply something we may ask our customers to perform in order to speed up the DOA process.

Returning faulty products over 30 days old

Ice Tec's policy on faulty products is to refund or exchange the product within the first 30 days they bought the product. After the 30 days have passed, we suggest repair of the faulty product. We will only replace a product if repair is impossible. This decision is made at our discretion. This would happen in situations where; the manufacturer/supplier is no longer being in business, non-availability of spare parts, severe thermal damage to the product, or when the product is not practical (e.g. speakers) or economic (e.g. a cable) to repair.

Returning goods not required (Distance Selling Regulation)

The Consumer Protection (Distance Selling) Regulations 2000 (SI 2334/2000) introduces a 'cooling off' period, i.e. a right for you to cancel your order. Note that it has nothing to do with the Sale of Goods Act, which deals with 'faulty' products. If your purchase is faulty, we will deal with this under our normal returns procedure.

If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit, without a re-stocking fee, subject to the following conditions:

The item(s) is in stock condition i.e. as it was when it was delivered to you.

You inform us that you want to cancel within seven working days of receipt of the product(s).

You can contact us via email/ticket (our preferred method of communication), or by post to inform us.

The goods are not made to the consumer's specification (e.g. cut cable, stealth shelves or bass boxes) or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

The goods are not software which is unsealed.

You pay the return delivery charges by using a method of your own choosing. If goods are rejected at point of delivery the original carriage charges will not be refunded.

Goods are returned as soon as possible in order that your credit can be actioned within 30 days.

Goods are returned in a re-saleable condition and in their original packaging.

If goods do not meet aforementioned criteria, then we will return them to the customer and also charge the customer's credit card for the value of the carriage.

Please note that these regulations are applicable for private customers only. All business/corporate customers are covered by our standard Terms and Conditions.

Returns tickets are valid for a 30 day period.


YOUR RETURN DELIVERY Once you have received your returns reference number from us via our on-line enquiry system please return the goods to Ice Tec using your choice of carrier at the following address:

ICE House

Ice Tec’s Customer Pledge

Who are we?

Ice-Tec has recently commenced its operations, with the aim of putting its customers’ interests and requirements at heart. We aim to provide the best quality service to our clients. For that, we offer a complete and latest range of Sat Navs and supporting car accessories on our website.
Through the combination of our expertise, knowledge and sheer dedication we aim to provide the best services and build a long term relationship with our client.

So why ICE TEC?

Factory authorised internet retailer

Ice-Tec has recently commenced its operations, with the aim of putting its customers’ interests and requirements at heart. We aim to provide the best quality service to our clients. For that, we offer a complete and latest range of Sat Navs and supporting car accessories on our website.
Through the combination of our expertise, knowledge and sheer dedication we aim to provide the best services and build a long term relationship with our client.

Quick delivery

We ship 90% of all orders from our warehouse within one to two business days. All orders are shipped by 1-2 day express service.

7 day return policy

In the unlikely event that you are not 100% satisfied with your purchase, you have up to 7 days to return the merchandise in its original condition and packaging for an exchange or full refund.

We are open all hours

You can contact us and get guidance from our advisors through email and telephone 24/7. In case of any queries, feel free to contact our highly trained and friendly customer representatives. Our staff members are always willing to go an extra mile to achieve customer satisfaction.

How we work

We operate a fully online, automated service which helps keep our costs down, so we can pass savings on to you in the form of competitive and affordable prices. State of the art systems are in place to help you with every step of purchasing.

Our all-inclusive online help section offers all the support you need - around the clock.

What happens if a product arrives damaged, incorrect or incomplete?

If a damaged or wrong product is delivered to you, simply contact our customer service team for a “Returns Authorization” or “Returns Number”, explaining the problem. We will collect the product(s) in question and refund or replace, as you desire.

Our policy is that if anything is wrong with any products you receive, immediately on delivery, we'll always cancel the sale and refund it, if that is what you want. Note that the refund will only be actioned once the products are back in Ice Tec’s possession.

Please ensure that if there is visible damage to the packaging that you sign the delivery note accordingly. It is always better to sign as received as 'damaged/opened' with a brief explanation rather than writing 'unchecked'.

To obtain a returns authorisation number please submit an enquiry ticket to our returns department.


After you have obtained your returns number, then we can offer you a collection that will be arranged at your convenience.

What happens if I'm out when my parcel arrives?

In case of your absence when our delivery company/courier delivers a parcel to you, it will be taken back to their local depot. A card will be posted through your letterbox saying that they called and requesting for you to contact them to organise for re-delivery, collection or rejection.